Frequently Asked Questions
Everything you need to know about your Hellstar order.
When will my order ship?
Standard processing takes 3-5 business days. Once shipped, you will receive a confirmation email with tracking details. Delivery times vary based on your location and selected shipping method.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in original, unworn condition with all tags attached. Please note that limited edition drops may be final sale.
How do I know which size to choose?
Most Hellstar garments feature an oversized, streetwear fit. We recommend checking the specific size chart located on each product page to ensure the perfect fit for your style.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and estimated delivery times are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
How should I wash my Hellstar apparel?
To preserve the quality of the prints and fabric, we recommend washing garments inside out in cold water and hanging them to dry. Avoid using bleach or ironing directly on graphic designs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.